Please read these terms carefully before using RRDine. By creating an account, you agree to be bound by these terms.
By accessing or using RRDine, registering for an account, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein. If you do not agree, do not use RRDine.
If you are using RRDine on behalf of a business, you represent and warrant that you have authority to bind that business to these Terms.
You must be at least 18 years old and legally permitted to operate a food service business in your jurisdiction to use RRDine. By registering, you represent that:
You are responsible for all activity that occurs under your account. Notify us immediately at support@rrdine.com if you suspect unauthorized access.
RRDine is a software-as-a-service (SaaS) platform that provides restaurant owners with tools to create branded online ordering pages, manage menus, receive orders, and process payments via Stripe Connect. RRDine provides technology infrastructure only — we are not a party to transactions between you and your customers.
Upon registration, you receive a branded subdomain (e.g., yourrestaurant.rrdine.com). This subdomain is tied to your active subscription and will become inaccessible if your account is suspended or terminated. You may not transfer, sell, or assign your subdomain to another party.
We strive for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. Unplanned outages will be addressed as quickly as practicable. RRDine is not liable for losses arising from service unavailability.
RRDine offers multiple subscription plans (Starter, Growth, Enterprise) as described on our Pricing page. All prices are in US dollars and subject to change with 30 days' notice.
New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial, you must subscribe to a paid plan to continue using the platform. Your data is retained for 30 days after trial expiration before being permanently deleted.
Subscription fees are billed monthly in advance via Stripe. By providing payment information, you authorize us to charge your payment method on a recurring monthly basis. Invoices are sent by email on each billing date.
You may cancel your subscription at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide prorated refunds for partial months. Exceptions may be made at our sole discretion for extenuating circumstances — contact support@rrdine.com.
If a payment fails, we will retry according to Stripe's standard retry schedule. After exhausted retries, your account will be suspended. Your data is retained for 30 days during suspension; after that, it may be permanently deleted. You may reactivate at any time by updating your payment method and paying any outstanding balance.
In addition to your monthly subscription fee, RRDine charges a platform fee on each customer order processed through your ordering page. The platform fee rate applicable to your account is displayed in your dashboard and in your subscription plan details.
This fee is deducted automatically via Stripe Connect's application_fee_amount mechanism at the time of each transaction — you never invoice us and we never hold your funds. Customer payments flow directly to your connected Stripe account, net of the platform fee and Stripe's own processing fees.
Payout schedules are governed by Stripe's terms and your Stripe account settings. RRDine has no control over Stripe payout timing.
RRDine uses Stripe Connect Express for payment processing. To accept customer payments through RRDine, you must:
By using our payment features, you agree to be bound by Stripe's terms in addition to ours. Your relationship with Stripe is direct and separate from your relationship with RRDine. We are not responsible for Stripe's actions, errors, or outages. Disputes regarding specific charges or payouts must be resolved directly with Stripe.
You agree not to use RRDine to:
We reserve the right to investigate potential violations and suspend or terminate accounts found to be in violation, without prior notice if the situation warrants it.
RRDine facilitates the ordering technology. You are solely responsible for:
RRDine is not a party to the transaction between you and your customers. We are a technology platform only. You indemnify and hold RRDine harmless from any claims arising out of customer orders, food quality, or delivery of your products.
You retain ownership of all content you upload to RRDine, including menu photos, restaurant logos, and descriptions ("Your Content"). By uploading content, you grant RRDine a non-exclusive, worldwide, royalty-free license to host, display, and process Your Content solely to operate and improve the platform.
The RRDine platform, software, design, trademarks, and all related materials are owned by Turnkey Web Tools, Inc. and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.
If you provide suggestions, feature requests, or other feedback about RRDine, we may use that feedback without obligation or compensation to you.
You may close your account at any time from your billing settings. Upon termination, your subdomain and ordering page will be deactivated immediately. Your data will be retained for 30 days then permanently deleted.
We may suspend or terminate your account at any time for:
Upon termination for cause, access may be revoked immediately without refund.
THE RRDINE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RRDINE AND TURNKEY WEB TOOLS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO RRDINE IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless RRDine, Turnkey Web Tools, Inc., and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any applicable law; (d) any dispute between you and your customers; or (e) Your Content.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from or related to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Riverside County, California.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
We may update these Terms from time to time. We will notify you by email and/or by posting a prominent notice on the platform at least 14 days before material changes take effect. Your continued use of RRDine after the effective date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your account before the effective date.
Questions about these Terms? Contact us: